Warranty Policy

Manufactures, suppliers, or publishers, other than merrac.com, may provide their own warranties to you. Please contact them for further information. Please note that warranty period may vary according to local laws and regulations. Some countries, states and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All MERRAC products purchased on merrac.com come with a limited warranty (“warranty”) as set out below. BY USING MERRAC PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE MERRAC LIMITED WARRANTY.

We provide a limited warranty for purchases on merrac.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

Warranty Timeline

Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Items purchased from unauthorized resellers;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Cross-Regional After-Sales Service

· Merrac does not provide global warranty with respect to products, and warranty service can only be obtained at a designated MERRAC repair center.

· To repair the product in a Merrac repair center when the product was purchased in another region, depending on part availability, customers can obtain cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay the service. For more details, please contact (MerracSupport.)

· Cross-regional replacement service is not available for different versions of the same product.

· The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred due to cross-regional repair, regardless of whether it is the warranty repair service or paid repair service provided.

Valid Proof of Purchase

Order number of purchases made through merrac.com;

Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Most of our products have an over 12-month warranty. Because most shipping information cannot be found online after 6 months the transport ends (if the original purchaser can’t find it online), the warranty period is measured starting on the date of purchase by the original consumer purchaser. We will extend the warranty period for you by one month.